Policy
Refund and cancellation policy
The signed service agreement and issued invoice control. These public terms explain the default framework. Last updated September 3, 2026.
Before service begins
If Aspera Care cannot accept or deliver the documented service, the unearned amount paid for that service will be refunded to the original payment method, subject to the controlling agreement and applicable law.
Client cancellation
Cancellation timing, any non-refundable administrative work, and any earned service amount must be stated in the agreement before payment. If the agreement supplies a specific cancellation window, that term controls.
After work is performed
Amounts for services already delivered or administrative work already completed are generally earned and are not refundable, except where the agreement or law requires otherwise. Disputed amounts are reviewed against the agreement, service record, invoice, and payment receipt.
Subscriptions
No public Aspera subscription is currently offered. If a recurring plan is later approved, the checkout will state the billing interval, included services, renewal date, cancellation method, and refund treatment before authorization.
How to request review
Use the inquiry portal and include “Payment review” plus the non-sensitive invoice reference. Do not include medical or treatment information. Approved refunds are returned through the original payment processor and method; processing time depends on the financial institution.